Same Day Shipping - Order By 2pm CET Monday - Friday
Your Order will be given to the shipping carrier the same day you place the order, not including national holidays & weekends. Any order placed after 2pm weekdays or on Saturday / Sunday will be shipped out the next business day.
Some custom built products may require more time. You will be notified of any delays as soon as possible.
International Shipping & Customs
YES! We ship worldwide. On International Orders, any CUSTOMS FEES are the responsibility of the purchaser NOT Discovery Telecom. Every country's import rules are different, so it's impossible to guess how much, and if any fees may apply.
We test all of our products before shipping to ensure they are in working order.
Your Satisfaction Is Our Number One Concern
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM Discovery Telecom WITHIN A TEN (10) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
All products which are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by Discovery Telecom before product(s) is returned. Discovery Telecom will replace, refund, or credit your account for returned product(s) at Discovery Telecom's discretion. We have been forced to implement this policy because of the attraction of our products to unscrupulous people who return products after they have profitably gained from the short-term use of the products.
*Special exceptions may be made on a case by case basis determined by Discovery Telecom. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a ten (10) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from Discovery Telecom.
You Are Guaranteed QUICK & ACCURATE Service
Any return must be authorized by a representative of Discovery Telecom and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Discovery Telecom. No returns will be authorized after ten (10) business days of receipt of product(s) by the customer, unless found to be defective, in which case we will replace at no charge once returned with authorized RMA.
We at Discovery Telecom strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific Discovery Telecom product page.
Shipping & Handling Charges Are Non-refundable.
Every product receives FREE LIFETIME SUPPORT. We guarantee all Discovery Telecom products to be free of defects in workmanship and material for 90 days (some manufacturer's warranty is one (1) year or lifetime - please see info on the page for specific product's details) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
Delivery of special-purpose equipment is always included in the contract price.
The cost includes training, support and 1 year warranty minimum.
Sale of special-purpose equipment is carried out on the basis of the End-User Certificate.
The possibility of selling to some countries can be limited